Q&A
I. Logistics and Shipping Information.
All products on our website have free shipping, We typically dispatch orders within 1-3 business days of receiving your payment. Once shipped, you will receive an email notification containing your tracking number, along with photographs of the product and its outer packaging. To ensure a smooth delivery, please provide accurate and complete shipping details, including your full address in English, postal code, contact phone number, and email address. Rest assured that your personal information will be kept strictly confidential.
II. Estimated Delivery Time.
We primarily utilize reputable international carriers such as USPS, Amazon Logistics, UPS, DHL, FedEx, and TNT for shipping, which service the majority of countries and regions globally. Based on our experience, estimated delivery times are as follows (in business days): North America: approximately 8 days; South America: 15 days; Middle East: 8 days; Asia: 6 days; North Africa: 12 days; Southern Africa: 18 days; Europe: 13 days; Pacific and Indian Ocean island nations: 15 days. Please note that these are estimated delivery times and may be subject to delays due to customs clearance, flight disruptions, or other unforeseen circumstances. We appreciate your understanding.
For customers in the United States and Canada, some of our products are shipped from California, U.S. Products shipped from the U.S. will be clearly marked on the product detail page.
III. Customs Duties and Taxes.
The price of our products does not include any import duties, taxes, or other fees levied by your country's government. These charges are the buyer's responsibility and are determined by the customs policies of your specific country. If you are unwilling to pay these potential fees, please refrain from purchasing. If you have specific requests regarding the declared value, please contact us before placing your order.
IV. Order Cancellation.
You may request to cancel your order before it is shipped, and we will process your refund promptly. If the order has already been dispatched, you will be responsible for the return shipping costs.
V. Difficulty of Self-Installing an Android Radio.
Installing our Android radio is generally designed to be plug-and-play and is not overly complicated. The slightly more challenging aspect might be removing your original car stereo, for which you can find helpful video tutorials on YouTube. We offer online real-time technical assistance. Should you encounter any issues during installation or use, please don't hesitate to contact our engineers via WhatsApp video call, and we will provide guidance in English. Installing an Android radio requires a degree of patience and basic technical aptitude. If you are not comfortable with automotive electronics installation, we recommend seeking professional installation from a qualified auto repair shop.
VI.What payment methods do you accept?
We accept a variety of secure and convenient payment methods, including credit cards and PayPal. 
Supported credit card types: Visa, MasterCard, American Express, and Discover.
VII. How do you ensure the security of the checkout process and protect my personal privacy and data?
Shop with confidence knowing your payments are secure and guaranteed by PayPal's trusted platform, which ensures fair transactions. Additionally, we will never share your personal information with anyone.
We are committed to strictly protecting your personal information and will never share or disclose it to third parties. Furthermore, we will not send any marketing or promotional communications to your mobile phone or email address. We will only contact you for purposes related to processing your order or providing essential service support.
【Important Note: Vehicle Year and Model Compatibility】
The compatible vehicle years and models listed on our website are for reference only. However, due to potential minor variations in vehicle configurations or special editions (for example, high-end, low-end, or facelift versions within the same model year can result in changes to the dashboard/center console), this information may not be 100% accurate.
To guarantee that the product you receive is a perfect fit for your vehicle and to avoid installation issues or functional problems due to model incompatibility, we strongly recommend that you:
After placing your order, please be sure to contact us via platform chat or order messages and send us a clear photograph of your vehicle's center console area (the location of your current radio/screen).
Our professional customer service team will use the photos you provide, along with your detailed vehicle information, to make the final confirmation regarding the suitability of the selected product for your vehicle. We will only arrange shipment after confirming compatibility.
【TECHNICAL SUPPORT】
To ensure a more timely response to your messages, we recommend contacting us via WhatsApp as your priority. Alternatively, you can also chat with us using the 'Chat With Us' option on our website, but we advise using WhatsApp as it generally offers a faster response time. You can also send emails, but the response time may be slightly slower. We offer services in English and Spanish. If you are not familiar with these two languages, you are also welcome to communicate with us in your native language, and we will do our best to translate your messages into your language for our reply.
Every customer who provides their order number will receive lifetime free technical support.